This Acceptable Use Policy ("AUP") governs the use of ShoutDial's cloud communications platform. By using our services, you agree to comply with this AUP. Violations may result in immediate suspension or termination of your account without refund.
Prohibited Activities
You may not use ShoutDial's services to:
Fraud & Illegal Activity
- Engage in any form of fraud, identity theft, or financial crime
- Conduct illegal telemarketing, including calls or messages to numbers on Do Not Call registries without proper consent
- Spoof caller ID or transmit misleading caller identification information
- Violate any applicable federal, state, or local laws or regulations, including TCPA, FCC rules, and state telecommunications laws
Spam & Unsolicited Communications
- Send unsolicited bulk SMS, MMS, or fax transmissions
- Conduct robocalling or auto-dialing campaigns to consumers without explicit prior consent
- Use automated messaging in violation of A2P 10DLC requirements or carrier guidelines
Harassment & Harmful Content
- Harass, threaten, or abuse any individual or group
- Transmit content that is defamatory, obscene, or otherwise objectionable
- Conduct or facilitate stalking or surveillance
System Abuse
- Attempt to gain unauthorized access to any system, network, or data
- Interfere with or disrupt the integrity of ShoutDial's services or infrastructure
- Resell or sublicense ShoutDial services without prior written authorization
- Use our services in a way that disproportionately burdens network resources
Account Responsibility
You are responsible for all activity conducted through your account, whether by you or by others you have permitted to use your account. This responsibility applies regardless of whether the activity was authorized by you. Unauthorized use of your account by a third party does not relieve you of liability for activity conducted through it.
Reporting Violations
If you become aware of a violation of this AUP — including abuse originating from our platform — please report it to abuse@shoutdial.com. We take all reports seriously and will investigate promptly.
Enforcement
We reserve the right to suspend or terminate any account found to be in violation of this AUP at any time, with or without prior notice, depending on the severity of the violation. Serious violations, including fraud, harassment, or illegal activity, will result in immediate termination and may be referred to law enforcement.
Changes to This Policy
We may update this AUP from time to time. Continued use of our services following the posting of changes constitutes your acceptance of the revised policy.
Contact
Questions about this policy? Contact us at legal@shoutdial.com.