This Acceptable Use Policy ("AUP") governs the use of all ShoutDial services, including Cloud PBX, WebConnect, AI features, and related APIs. By using our services, you agree to this AUP. Violations may result in immediate suspension or termination without refund.
Prohibited Activities
Fraud and Illegal Activity
- Fraud, identity theft, phishing, or financial crime
- Illegal telemarketing, including calls or messages to numbers on Do Not Call registries without proper consent
- Caller ID spoofing or transmitting misleading caller identification in violation of the Truth in Caller ID Act
- Violating any applicable federal, state, local, or international laws, including TCPA, FCC regulations, CAN-SPAM, and state telecommunications laws
- Using the Services to facilitate or conceal illegal activity of any kind
Spam and Unsolicited Communications
- Unsolicited bulk SMS, MMS, or fax transmissions
- Robocalling or auto-dialing consumers without explicit prior consent
- Violating A2P 10DLC registration requirements or carrier messaging guidelines
- Using WebConnect widgets or shareable links for unsolicited outreach or mass communication campaigns
Harassment and Harmful Content
- Harassment, threats, abuse, or intimidation of any person
- Transmitting content that is defamatory, obscene, or promotes violence
- Stalking, surveillance, or monitoring individuals without their knowledge and consent
- Using AI transcription or translation features to secretly record or transcribe conversations without required consent
Recording and Consent Violations
- Recording calls without complying with applicable consent laws. Many jurisdictions require all-party consent before recording. You are solely responsible for understanding and complying with the recording laws in your jurisdiction and the jurisdictions of the people you communicate with.
- Enabling AI transcription or translation on calls without informing the other parties that AI is processing the conversation
- Using shareable LIVE transcript links to distribute conversation content without the consent of all parties to the conversation
AI Feature Misuse
- Using AI transcription or translation output as certified or official translations for legal, medical, immigration, or regulatory proceedings where certified human translation is required
- Representing AI-generated translations as human translations
- Attempting to reverse-engineer, extract, or replicate the AI models or services used by ShoutDial
- Deliberately feeding harmful, illegal, or abusive content through AI features
- Using AI features to generate content that violates any law or third-party rights
System Abuse
- Attempting to gain unauthorized access to any ShoutDial system, network, account, or data
- Interfering with or disrupting the Services or infrastructure
- Reselling, sublicensing, or sharing ShoutDial services without prior written authorization
- Generating artificial or inflated usage to exploit plan limits, free trials, or AI minute allocations
- Using automated tools to create accounts, bypass usage limits, or abuse promotional offers
- Loading the WebConnect widget on websites you do not own or have authorization to modify
- Modifying, decompiling, or tampering with the WebConnect widget script or any ShoutDial client-side code
WebConnect-Specific Rules
If you use WebConnect:
- You must own or have legal authority over the website where the widget is installed
- Your website must have a privacy policy that discloses the widget's data collection practices (see our Privacy Policy, Section 1)
- You must not use the widget on websites that promote illegal activity, hate speech, or adult content
- You must not use the widget to collect visitor information for purposes unrelated to the call (e.g., scraping IP addresses for marketing databases)
Account Responsibility
You are responsible for all activity conducted through your account, whether performed by you, your employees, contractors, or anyone you have granted access. This includes activity on sub-accounts, extensions, and WebConnect agents associated with your account.
Reporting Violations
Report abuse or violations to abuse@shoutdial.com. Include as much detail as possible (dates, phone numbers, descriptions). We investigate all reports and respond within 5 business days.
Enforcement
We may take any of the following actions in response to a violation:
- Warning: notification of the violation with a deadline to correct
- Suspension: temporary restriction of some or all services pending investigation or resolution
- Termination: permanent account closure with no refund
- Reporting: referral to law enforcement for serious or criminal violations
The severity and history of violations determine the response. Serious violations (fraud, harassment, illegal activity) result in immediate termination without warning.
Changes to This Policy
We may update this AUP at any time. Continued use of the Services after changes are posted constitutes acceptance.
Contact
Questions about this policy: legal@shoutdial.com