This Privacy Policy describes how ShoutDial ("we," "us," or "our") collects, uses, and shares information about you when you use our website and cloud communications services.
1. Information We Collect
We collect information you provide directly to us, including:
- Account registration information (name, email address, phone number, company)
- Communications data (call records, SMS messages, fax content, voicemails, transcriptions)
- Payment and billing information
- Support requests and correspondence
We also collect certain information automatically when you use our services, including IP address, browser type, device identifiers, and usage logs.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Respond to your comments, questions, and requests
- Send service-related communications
- Monitor and analyze usage trends and activities
- Comply with applicable laws and regulations
- Detect and prevent fraud and abuse
3. Information Sharing
We do not sell your personal information for marketing purposes. We may share your information with:
- Service providers who assist us in operating our services (hosting, billing, analytics)
- Telecommunications carriers necessary to complete calls, SMS, and fax delivery
- Legal authorities when required by law, court order, or to protect our rights
- Business transfers in connection with a merger, acquisition, or sale of assets
4. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Communication records (call logs, SMS history, fax records) are retained as required by applicable telecommunications regulations. You may request deletion of your account and associated data by contacting us, subject to legal retention obligations.
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Opt out of certain data processing activities
To exercise these rights, please contact us at privacy@shoutdial.com.
6. Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, loss, or alteration. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our services are intended for business use and are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date. Your continued use of our services after the effective date constitutes your acceptance of the changes.
9. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at privacy@shoutdial.com.